Interested party
Stakeholder Identification, Issues of Concern and Communication Channels
CHYANG SHENG TEXING Dyeing and Finishing aims to listen to the diverse voices of stakeholders and establish multi-directional communication channels in order to communicate effectively with stakeholders. Therefore, through the identification and communication with stakeholders, we accurately understand the three major concerns of stakeholders regarding the company's economy, environment, and society. At the same time, we review the major issues of the previous year and consider the sustainable development trends and policies of the competent authorities. Promote and establish a list of major issues as a reference for the development of management policies.
While pursuing company growth, we also attach great importance to the opinions and suggestions of all stakeholders. In order to achieve effective communication with stakeholders, Qiangsheng Dyeing and Finishing adopts different communication channels.
| Stakeholder Categories | Focus on Issues | Communication Channel | Response Style | Frequency |
|---|---|---|---|---|
| Staff | Employee Benefits Policy Talent Attraction and Retention Occupational Health and Safety Hazardous Substance Management |
Email and phone | In addition to providing immediate responses to issues of concern to employees through the original communication channel, the company also conducts full two-way communication through regular labor-management meetings. | Timely |
| Labor-management meeting | Twice a year | |||
| Employee Welfare Committee | Quarterly | |||
| Shareholder | Dividend Policy Operational Overview Corporate Governance Integrity Management Compliance |
Legal person’s visit and telephone visit | In addition to providing immediate responses through the original communication channels, the company will also provide comprehensive explanations to investors at shareholders' meetings and corporate briefings on issues of concern to shareholders. | Irregularly |
| Shareholders Meeting | Per year | |||
| Shareholder Contact Window and Mailbox | Timely | |||
| Spokesperson and Legal Shareholder Contact Window | Timely | |||
| Corporate Briefing Session | At least twice a year | |||
| Client | Integrity Management Innovative Research and Development |
Sales Department Visit | The company keeps in touch with customers at all times and promptly responds to issues raised by customers through channels within the time they raise. | Timely |
| Customer Service Email | Timely | |||
| Customer Satisfaction Survey | Per year | |||
| Email and Telephone Communication | Timely | |||
| Customers Come to the Factory | Irregularly | |||
| Supplier | Integrity Management Supplier Management |
Supplier Conference | The company keeps in touch with suppliers at all times and responds to issues of concern to suppliers in a timely manner through the channels raised by customers at the time they are raised. | Per year |
| Email and Telephone Communication | Timely | |||
| Supplier Audit | Per year | |||
| Government / Competent Authority | Employee Rights and Diversity and Equality Integrity Management Compliance |
Official Documents | Communicate with government agencies through visits, meetings, phone calls and official documents. | Timely |
| Meeting Participation | Irregularly |
Complaints and Reports
The company has a "Complaint and Prosecution Procedure" and has an employee opinion mailbox: democrat@csgroup.com.tw; an external whistleblower mailbox: public@csgroup.com.tw to provide employees or outsiders with the opportunity to complain about illegal or improper actions that harm the rights and interests of employees. Complaints or reports may be filed when measures or decisions are taken, or when issues related to behavior that violate work regulations, ethical codes of conduct or ethical business practices are discovered. If the complaint/report is found to be true after investigation, if the violator is an employee, he or she will be dealt with in accordance with the relevant regulations of the company. Any violation of laws and regulations will be dealt with in accordance with the law.
We value the opinions of shareholders and have a spokesperson system and investor relations liaison window to protect the rights and interests of investors.
Contact Information
Spokesperson Information
Spokesman: Zheng Yimin
Job Title: Deputy General Manager
Contact Number: (02) 2555-6866 #270
Mailbox: public@csgroup.com.tw
Acting Spokesperson Information
Spokesman: Lan Mina
Job Title: Assistant Manager
Contact Number: (02) 2555-6866 #272
Mailbox: public@csgroup.com.tw
Management Department
If you are not in the above-mentioned status, please contact our company’s management department:
Management Department: Tel: (03) 3867661
Address: No. 126, Dagong Road, Dayuan Township, Taoyuan
Email: public@csgroup.com.tw
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